Refund policy
Returns & Refunds Policy
We want you to love your order, and we take great care in creating each item.
Personalised & Custom-Made Items
As all personalised and made-to-order items are created specifically for you, we do not accept returns or offer refunds for:
- Change of mind
- Incorrect details provided by the customer
- Spelling or personalisation errors submitted at checkout
Please ensure all details are correct before placing your order.
Faulty, Damaged or Incorrect Items
If your item arrives:
- Damaged
- Faulty
- Incorrect
You are entitled to a replacement or full refund in line with UK consumer law.
To report an issue, please contact us within 14 days of delivery with:
-
Your order number
-
Clear photos of the issue
Non-Personalised Items
For non-custom items, you have the right to return your order within 14 days of receiving it for a refund.
Items must be:
- Unused
- In original condition and packaging
Return postage costs are the responsibility of the customer unless the item is faulty.
Refunds
Once your return is received and inspected:
- Refunds will be issued to your original payment method
-
Please allow up to 5–10 working days for processing
Contact Us
If you have any questions, please contact us at:
admin@starryeyedcrafts.co.uk